Last updated: January 2024
1. Who We Are
Parkwood Throwing Courses (trading as Buird Pottery) is the data controller for the personal information we collect from you. We are based at Parkwood Centre, Alfreton, Derbyshire DE55 7AL.
If you have any questions about this privacy policy or how we handle your data, please contact us at 07547 368975 or via our contact page.
2. What Data We Collect
We may collect the following personal information when you interact with us:
- Your name
- Email address
- Telephone number
- Postal address
- Course booking details and preferences
- Payment information (processed securely through our payment provider)
- Any information you provide when contacting us via our website or by telephone
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and manage course bookings
- To communicate with you about your booking, including confirmations and reminders
- To respond to enquiries submitted through our contact form or by telephone
- To send you information about upcoming courses and events, where you have opted in to receive these communications
- To comply with legal and regulatory requirements
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases:
- Contract: Where processing is necessary to fulfil a booking or provide a service you have requested.
- Consent: Where you have given us explicit consent to contact you for marketing purposes. You may withdraw this consent at any time.
- Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries, provided these interests do not override your rights.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Payment processors, to complete transactions securely
- Email service providers, to send booking confirmations and communications you have opted into
- Legal authorities, where required by law
6. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Booking records are retained for a reasonable period after the course has ended for administrative and legal purposes. Marketing preferences are retained until you opt out.
7. Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct inaccurate or incomplete data.
- Right to erasure: You may request that we delete your personal data, subject to certain legal exceptions.
- Right to restrict processing: You may ask us to limit how we use your data.
- Right to data portability: You may request your data in a structured, machine-readable format.
- Right to object: You may object to the processing of your data for certain purposes, including direct marketing.
To exercise any of these rights, please contact us using the details above.
8. Cookies
Our website may use essential cookies to ensure its proper functioning. We do not use advertising or tracking cookies. If we introduce any non-essential cookies in the future, we will update this policy and seek your consent where required.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date above. We encourage you to review this policy periodically.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113